Nana’s Wonderland – Refund Policies

General Admission & Play Passes

• All passes are non-refundable and non-transferable.

• Full payment is required to make a reservation.

• Rescheduling requires at least 24 hours’ advance notice.

• Rescheduled passes must be used for a future visit within 30 days of the original purchase date.
  No-shows forfeit the pass and cannot be rescheduled, refunded, or used for future visits.

• No partial refunds will be issued for early departure.

 

Memberships

• Membership fees are non-refundable and non-transferable.

• Memberships cannot be paused, extended, or credited due to missed visits, illness, travel, or scheduling conflicts.

• The only exception: Memberships may be extended if Nana’s Wonderland is closed for renovation.

  • Extensions will match the length of the renovation-related closure

 

Party Bookings

Party Deposits

• A $500 party deposit is required to secure all party bookings.

Refunds & Rescheduling

• Party deposits are fully refundable if canceled at least 14 days (two weeks) before the scheduled party date.

• Parties may be rescheduled one time, subject to availability, if the request is made at least 14 days before the party date.

Within Two Weeks of Party Date

• If the party date is within 14 days:

  • The $500 deposit becomes non-refundable

  • The party cannot be rescheduled

  • No exceptions will be made for personal scheduling conflicts or change of mind.

 

Classes, Special Events & Workshops

• All class and special event registrations are final and non-refundable if attended or missed.

• If Nana’s Wonderland cancels a class, special event, or workshop, guests will receive a full refund.

 

Food, Beverages & Retail

• All food, beverages, and retail purchases are final sale.

• No refunds or exchanges once items have been opened or consumed.

 

Extreme Weather & Forced Closures

• If Nana’s Wonderland is forced to close due to:

  • Extreme weather

  • Government-mandated closures,

  • Power outages,

  • Or other circumstances beyond our control,

• Guests will be offered either:

  • A one-time reschedule, subject to availability, or

  • A store credit equal to the amount paid.

• Cash refunds will not be issued for closures caused by extreme weather or force majeure events.
   

Emergency Exceptions 

• Emergency exceptions may be considered across all bookings (including parties, admission, memberships, and events) only in the case of:

  • Immediate family death, or

  • Severe accident involving the child or an immediate family member.

• Documentation may be requested.

• In approved cases, Nana’s Wonderland may offer a one-time reschedule or store credit.

• Cash refunds are not guaranteed under emergency exceptions.

 

No-Shows

• Failure to show up for a scheduled visit, party, class, or event will result in full forfeiture of all payments made, including deposits.

 

Management Discretion

• All refunds, credits, rescheduling, and emergency determinations are made at the sole discretion of Nana’s Wonderland management.

• Policies are subject to change without prior notice.